Member FAQ

Frequently Asked Questions

Visitors look upward
Photo: Orange Photography

How do I join or renew my membership?

There are three ways to join or renew your membership:

  • Online for fastest service and to help the museum save paper and resources
  • By phone at 415.357.4135, Monday - Friday, 9:00 a.m. - 5:00 p.m.
  • In person at the membership desk in the museum's Haas Atrium

Please allow up to six weeks for your membership cards to be processed and delivered. You can take advantage of your membership benefits right away by presenting proof of payment and a photo ID at the membership desk.

 

What are the benefits of membership?

Basic membership benefits include unlimited free admission for you and a guest; express entry at the museum; invitations to exclusive member events; free subscription to our exhibition and program guide; free admission to selected film screenings and lectures; and 10 percent off at the MuseumStore. Additional benefits are available at higher membership levels.

 

Can I bring a guest?

Members at all levels may bring one guest to the museum free of charge on each visit during regular hours. Membership at the Dual level and higher extends complimentary admission to up to four people. To receive complimentary admission, guests must be accompanied by a current member.

 

How many guests can I bring to member events?

Please check your invitation for guest privilege details.

 

How can I keep up with museum exhibitions, programs, and events?

Our exhibition and program guide covers everything you need to know about what's going on at the museum, and it arrives in your mailbox every other month. For more up-to-the-moment news and event information, sign up for SFMOMA e.news or access our online calendar of events.

 

Can I give a membership gift through my charitable trust, foundation, or donor-advised fund?

Yes, but giving through a charitable trust, foundation, or donor-advised fund carries certain restrictions. Please contact the Membership Department at membership@sfmoma.org or 415.357.4135 for more information.

 

What is reciprocal membership?

Members at the Supporting level and higher enjoy reciprocal benefits at selected museums in North America — including free admission, admission to member previews, and discounts on purchases made at participating museums' stores. Please note that reciprocal privileges may be restricted for specially ticketed exhibitions.

Review the list of participating museums.

 

How do I use my guest passes?

Members at the Contributing level and higher receive guest passes each year. Each guest pass may be used for a one-time free admission during regular museum hours, whether or not the member is present. Guest passes do not have an expiration date. Guest passes can be used for complimentary admission to specially ticketed exhibitions. However, they cannot be used for admission to members-only previews and do not entitle the user to a MuseumStore discount or other membership privileges.

 

Can family members or friends use my membership card?

Membership cards are not transferable; only the cardholder is entitled to use the card. The cardholder must be present in order for guests to receive free admission.

 

What should I do if I lose my membership card?

Please visit the membership desk in the museum’s Haas Atrium or email the Membership Department at membership@sfmoma.org to request a replacement card. You can continue to take advantage of your membership benefits by presenting a photo ID at the membership desk.

 

What is the easiest way to update my contact information or check my membership status?

Now it’s easier than ever to manage your SFMOMA membership. By creating an online account, you can check your membership level and expiration date and update your contact information with the museum.

For two-card memberships, both members can create an online account and sign up for SFMOMA e.news at their own email address. Please note that membership mailings will be sent to only one postal address. Any address updates made by either member will change the mailing address on the membership.

 

Why should I create an SFMOMA online account?

Creating an online account allows you to sign up for SFMOMA e.news, check your membership level and expiration date, update your contact information, and enjoy fast and easy processing of your membership transactions. Managing your membership online also helps the museum save paper and resources. If you wish to delete your SFMOMA online account, please email myaccount@sfmoma.org.

Please note: your SFMOMA online account is separate from your Museumtix account.

 

How do I sign up for e.news?

If you have already created an online account, log in, select "Sign me up for e.news," and check the SFMOMA e.news box to activate your e.news subscription.

 

Why did membership prices change?

Membership prices changed on May 21, 2011. Prices at the Individual, Dual, Senior Individual, and Senior Dual levels each increased by $10; prices at higher membership levels did not change.

This modest rate increase helps offset the rising costs of member benefits and services and ensures that the generous support of our members provides the greatest possible funding for the museum's exhibition, conservation, and education programs. Our last membership price change was in May 2009.